This is so sad. They should really be more careful with who they hire. I mostly feel sorry for the 5- year old little boy who suffered a traumatic experience, and lost his mother in the same day.
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How could she just forget to do something so important, makes me wonder.
That's so sad. That women should most definitely get fired for not putting that call in the system. Although, I think she's probably going to feel responsible for the mothers death as well.
This shows that we need to take a better look at who we hire to work at places of this importance. This is what you do every day you come to work, how could you just leave out 3 steps of only about 6 steps you have to do? He didn't do half of what he needed to, and just like in school he failed.
This is so sad, epically for the boy. Every body makes mistakes we are all human. It is just that at her job mistakes can hurt a lot more people than just herself. This case proves it.
This is awful. It isn't a matter of who they hire, but remembering every detail. A single detail can ruin someone's life or make it better. In this case, forgetting to transfer the call was a deadly detail in the sense that someone lost their life, a child lost a parent, and a child was traumatized. Hopefully after this incident, the people will undergo more training when they hire someone just to be sure. These are just my thoughts though.
This is horrible. I mean seriously? Didn't put it in the system? You work at 911, That's your job, how can you just forget? this is so bad. I think this person should have gotten charged. I feel bad for the child.
This is awful. It makes you think twice about ever calling 911, that is probably the worst thing that could happen! I can't imagine how awful the 911 lady must feel, she pretty much ruined that five year olds life
That is kinda scary i would think to completely get rid of that person as a phone answer maybe put them at something else because i know i would like to be able to trust the other person a the other end of the phone.